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Mitratech Ethics Hotline provides a secure and confidential way for you to ask questions, raise concerns or report unethical behaviour. Your identity will not be revealed to the organization you select unless you include identifying information with your submission.","part2":"Mitratech will make your submission immediately available to the organization you select. The organization has appointed reviewers who will review your submission.","part3":"As part of the submission process, you will be provided with a Report ID and password that will allow you to log in and check the status of your submission. Using your Report ID and password, you will be able to add information to your submission, ask the organization’s reviewers questions, and receive updates from them."},"submitReport":{"title":"Submit a Report","info":"It is secure and confidential!","bullet1":"Find your organization","bullet2":"Complete the form","bullet3":"Submit your report!","bullet4":"Record your Report ID and Password","button":"SUBMIT A REPORT"},"checkStatus":{"title":"Check Report Status","info":"Follow-up to receive updates, ask questions or add information.","warning":"Follow-up on a previously submitted report to receive updates, ask questions or add information.<br/ ><br/ > Warning:<br/ >All entered report data will be lost. Are you sure you want to proceed?"},"faq":{"expand":"Expand","collapse":"Collapse","title":"Frequently Asked Questions","question1":"What type of information should I include?","answer1":"Include as much information as possible. It will be easier for the organization to review and respond to your submission if it contains specific details like dates, times, locations, departments, documents, accounts, policies, names, activities, etc. You can also upload files relevant to your submission, such as Microsoft Office files, videos, pictures, and PDFs. If you would like to remain anonymous, avoid providing details that will identify you. Remember that you can log back into Mitratech Ethics Hotline and add more information to your submission at a later time.","question2":"What happens to the information I provide?","answer2":"Your submission is immediately made available to the organization you selected. The organization may have questions or comments for you, so please be sure to log in and check the status of your submission on a regular basis. You may also set up automatic email notifications that will be sent to you when your report has been updated by a reviewer.","question3":"I forgot my Report ID and/or password. How do I check the status of my submission?","answer3":"Unfortunately, there is no way to recover a lost Report ID and/or password. If you do lose this information, please make a new report and reference the old one.","question4":"How is my identity protected?","answer4":"Mitratech Ethics Hotline is designed to protect your identity. Your identity will not be revealed by Mitratech Ethics Hotline to the organization unless you include it with your submission."}},"hotline":{"menu":{"escalation":"Escalation Procedure","interpretive":"Interpretive Service Procedure","help":"Help"},"home":{"title":"Call Centre","greeting":"Hello, this is [{{ agentName }}]. Thank you for calling ClearView Connects; we are a confidential and anonymous reporting service. Before we get started, I want to let you know what to do if this call gets disconnected.  If this happens, please call back. I will keep your session open for 10 minutes and the operators will try to connect you back to me.  If you do not call back after 10 minutes or we are unable to be reconnected, any information we were working on will not be submitted and you will need to start again.","alt-language1":"<strong>IF</strong> the caller speaks a language other than English, French or Spanish, use the ","interpretive-service":"interpretive service procedure","alt-language2":" to connect a live interpreter in the caller’s preferred language.","new-or-existing":"Are you calling to make a new report or to follow up on a previously submitted report?","new-report":{"title":"New Report","content":"If the reporter would like to make a new report.","button-text":"SUBMIT A REPORT"},"follow-up":{"title":"Follow-up","content":"Can you please provide me with your report ID?","report-id":"Report ID:","button-text":"NEXT","reportIdTitle":"Report ID:","securityQuestionHelp":"Your security question is [READ SECURITY QUESTION].","securityQuestionTitle":"Security question:","securityAnswerHelp":"Please provide me with the answer to your security question.","passwordHelp":"Please provide me with your password.","passwordTitle":"Password:","securityAnswerTitle":"Answer to security question:","editButton":"EDIT","securityAnswerPlaceholder":"YYYYMM","invalidPasswordHelp":"IF the caller’s Report ID and password is not working, direct the call to create a new report that references the original report.","newWebReport":"It looks like this report was submitted through our website. Please go to clearviewconnects.com to check the status of your report."},"error":{"invalidReportID":"Invalid report ID","invalidPassword":"Invalid password","invalidSecurityAnswer":"Invalid security answer","mandatoryPassword":"Password is required","mandatorySecurityQuestion":"Security question is required","mandatoryReportID":"Report ID is required"}},"call-disposition":{"buttonLabel":"CALL DISPOSITION","terminationReason":{"prompt":"Reason for call termination:","callCompleted":"Call Completed","wrongNumber":"Wrong Number","telemarketing":"Telemarketing","callerChangedMind":"Caller Changed Mind","callerCutoff":"Caller Cut Off","orgNotFound":"Organization not found","other":"Other","otherDesc":"Other (please provide detail in text area below)"},"specialConsiderations":{"prompt":"Special call considerations:","interpreter":"Interpreter Used","collect":"Collect Call","clientTest":"Client Test Call","question":"General Information Request","clearviewTest":"ClearView Test Call"},"commentsLabel":"Do you have any comments or feedback that you would like to share with ClearView as we review this report for quality control purposes?","confidential":"DO NOT ENTER ANY CONFIDENTIAL REPORT INFORMATION IN THIS AREA","submit":"SUBMIT","error":"Error submitting call disposition"},"reportSummary":{"reportSummaryTitle":"Caller's Original Report","reportTitle":"Original Report","questionAnswerTitle":"Questions & Answers","notAnswered":"Not Answered"},"reportStatus":{"title":"Report Status","thankYou":"Thank you. You are now logged in. Your report status is [READ REPORT STATUS].","submitted":"Submitted","submittedDescription":"Your report has been submitted.","reviewed":"Reviewed","reviewedDescription":"Your report was reviewed on {{ time }}","closed":"Closed","closedDescription":"Your report was closed on {{ time }}. 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I may ask you to slow down or repeat yourself. What additional information or question would you like me to submit?","reviewTranscribed":"Review what you have transcribed with the caller and check for spelling mistakes before submitting.","submit":"SUBMIT","cancel":"CANCEL","how-to-attach":"<strong>IF</strong> the caller asks about how to include supporting documentation with their report, read the following below.","supportingHelp":"After we complete this call, supporting information can be uploaded to your report at clearviewconnects.com. Physical copies can also be mailed to:","address1":"ClearView Connects at P.O. Box 11017","address2":"Toronto, Ontario","address3":"Canada M1E 1N0","includeReportId":"Be sure to include your report ID in the information you mail.","error":"Error submitting report information","success":"Report information submitted successfully!"},"report-dialogue":{"whatDoIRead":"What information in the report can I read you?","readCallerRequestedInfo":"Please read the caller the information they are looking for.","reviewerCommentDate":"Reviewer on {{ date }}","reviewerNameCommentDate":"{{ reviewer }} on {{ date }}","reporterCommentDate":"You on {{ date }}","reporterNameCommentDate":"Reporter on {{ date }}"},"notificationEmail":{"info":{"notificationsOff":"Currently, for your report, email notifications are off.","notificationDescription":"If you choose to turn email notifications on, ClearView will not pass your email address on to the client organization and will only use it to notify you of any activity relating to your report.","notificationOnPrompt":"Would you like to turn on email notifications?","notificationsOn":"Currently, for your report, email notifications are on.","changeEmailPrompt":"Would you like to turn off email notifications or change your email address?"},"success":"Email updated successfully!","error":"Error updating email","emailNotificationOff":"Email notifications off","emailNotificationOn":"Email notifications on","emailAddressLabel":"Email address:","saveButton":"SAVE","cancelButton":"CANCEL"},"callEnding":"Thank you for calling ClearView Connects."},"hotlineVoiceover":{"organization":{"nameQuestion":"Can you please provide me with the name of the organization that your report will be directed to?","searchInfo":"Type at least the first 3 letters of the organization name to search for the organization. Read all organizations that appear in list aloud to the caller.","searchFailureInfo":"Mitratech cannot accept reports for organizations that are not found in the above list","searchFailureConditionOne":"IF you have not found the organization, try again with the following prompt:","searchFailureConditionTwo":"IF you still have not found the organization, try again with the following prompt:","searchFailureConditionThree":"IF you still have not found the organization, and there is an organization name associated with the phone number:","searchFailureConditionFour":"IF you still have not found the right organization, they may not be a Mitratech client. Read the following script:","searchFailureScriptOne":"Sorry, I have not found any organization matching that name. Could you spell the name of the organization for me?","searchFailureScriptTwo":"Sorry, I still can't find it. Is there another name I should try?","searchFailureScriptThree":"Is it possible you're calling for [ORGANIZATION NAME]? The phone number you called is associated with that organization. Is that where your report should be directed?","searchFailureScriptFour":"I'm sorry we couldn't find the organization you're looking for. It may be that the organization is not included in Mitratech's service. Unfortunately, we cannot accept reports for other organizations who are not Mitratech clients.<br/><br/>I would recommend checking where you found this phone number, or the organization's website, resource materials or policy documents for instructions on how to proceed with submitting a report.<br/><br/>Please contact us or call us back when you have confirmed the organization name, and we would be happy to help submit your report"},"reportTemplate":{"confirmOrganization":"To confirm, we will submit this report to [{{ orgName }}]?","editInfo":"IF this is not the correct organization, click “CHANGE ORGANIZATION” to search again."},"reportAgreement":{"description":{"agreeToStatement":"Here's what we need you to agree to:","emergencyInformation":"Mitratech Ethics Hotline is <strong>NOT</strong> an emergency service. Contact your local authorities if you have an emergency.","clearviewRoleInformation":"When you submit information through Mitratech Ethics Hotline, Mitratech will receive the information you provide and send it to the client organization -  that's our entire role.","anonymousInformation":"We don't need to know your identity for you to use Mitratech Ethics Hotline","identityDisclaimer":"If you do provide identifying information, it will be forwarded to the client information","agreementQuestion":"Do you agree and would you like to proceed?"},"agreementStatement":"Yes, the caller agreed.","disagreementInfo":"<strong>IF</strong> the caller does not agree, read them the message below, then end the call and click the call disposition button.","disagreementDescription":"Unfortunately, we cannot proceed without your agreement. Thank you for calling Mitratech Ethics Hotline reporting service. Have a nice day."},"reportInput":{"textAreaDescription":"I’m going to type the information you tell me word for word into the system. I may ask you to slow down or repeat yourself as it is important that I enter your information accurately.<br/><br/>In your own words, please provide the details of your report and try to be specific about involved people, departments, locations, dates, times, documents, policies, etc.<br/><br/>Please begin.","report":"Report:","reportConfirmation":"Read report back to caller and make any necessary corrections."},"category":{"categoryInfo":"Only one category can be chosen.","categoryInfo2":"<strong>IF</strong> asked to select more than one, instruct the caller to choose the category that best captures the nature of their report.","categoryDescription":"The next stage in the process is to categorize your Report. This will ensure that your Report goes to the right person for review. I am going to read you the names of the categories, and I can provide you with additional category descriptions if you would like.","categoryConfirmation":"<strong>IF</strong> no category matches the nature of the caller’s report or the caller does not wish to select one, click CONTINUE."},"additionalInfo":{"openingStatement":"Thank you for that information. I have some questions for you now. If you don't know the answer or if you are uncomfortable answering a question that is not required you may choose not to answer. I’ll let you know which questions are required.","questionInfo":"Read all questions aloud to the caller. Let caller know required questions upfront. Required questions are highlighted with a red asterisk.","sensitiveReportInfo":"<strong>IF</strong> the caller is unsure, it may be useful to re-read the statement. If the caller is still not sure DO NOT select ‘Yes, this applies to my report’.","questionConfirmation":"Review what you have transcribed with the caller and check for spelling mistakes before submitting the report."},"submit":{"reportSubmittedTitle":"Report Submitted","openingStatement":"Once your report is submitted, you will have the ability to communicate with the [{{ orgName }}], view messages and check the status of your report. You can call back or go online at clearviewconnects.com, to check the status of your report. In order to sign in online you will need a report ID and password. I will give you yours now. Do you have a pen and paper handy?","reportInfoDescription":"Keep this information in a safe place as your report ID and password cannot be retrieved in the future.<br/><br/>You can change your password online by logging in with this Report ID and password at clearviewconnects.com","securityAnswerDescription":"Let's set up your security question and answer. It will only be used when you check the status of your report with a Mitratech call centre agent. Mitratech will not share your security question and answer with the organization you selected.","notificationsDescription":"I have one last question. 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